Refund policy

Refund Policy
Last updated: September 2026

30-Day Money-Back Guarantee
Every Ionix order is backed by our 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of delivery for a full refund.

How to Request a Refund
1. Email us at support@clickcraftventures.net with your order number.
2. Briefly describe your experience or reason for return.
3. We will respond within 1–2 business days with next steps.
4. Refunds are returned to your original payment method within 5–7 business days of confirmation.

Return Eligibility
To be eligible for a return, items must be unworn beyond a reasonable try-on, in their original packaging, and free from stains, damage or odors. If a returned item does not meet these conditions, we reserve the right to refuse the return or exchange.

Free Returns and Exchanges
If you ordered the wrong size or are not completely satisfied, we offer free returns and exchanges within 30 days of delivery. Email support@clickcraftventures.net with your order number and the size you need β€” we arrange the exchange at no cost to you, including no return shipping fee.

Damaged or Incorrect Items
If your order arrived damaged, defective or you received the wrong size or product, contact us at support@clickcraftventures.net with a photo. We will send a replacement or issue a full refund at no cost to you.

Important Notice Regarding Chargebacks
We are a real, responsive team committed to resolving every issue quickly. Before initiating a chargeback or payment dispute with your bank or card provider, we strongly require that you contact us first at support@clickcraftventures.net. We respond within 1–2 business days. Chargebacks filed without prior contact may be disputed with full evidence including our refund policy, order confirmation and delivery records.

Non-Refundable Situations
- Requests made more than 30 days after the confirmed delivery date.
- Items showing signs of wear, washing, damage or use beyond a reasonable try-on period.

Product Disclaimer
Ionix leggings are a compression garment. They are not a medical device and are not intended to diagnose, treat, cure or prevent any condition. Smoothing and shaping effects are visual and present while the garment is worn, and vary by individual.

Questions? Email support@clickcraftventures.net β€” we respond within 1 business day.